Service Desk Intern

FHI 360 is a global development organization with a rigorous, evidence-based approach. Our professional staff includes experts in health, nutrition, education, economic development, civil society, environment and research. FHI 360 operates from 60 offices with 4,400 staff in the U.S. and around the world. Our commitment to partnerships at every level and our multidisciplinary approach enable us to have a lasting impact on the individuals, communities and countries we serve–improving lives for millions. We seek qualified candidates for the position of Service Desk Intern in Washington, D.C. and Research Triangle Park, N.C.

Position Description:

Provides entry level support of desktop and multi-user operating systems, hardware and software, including installation, configuration, maintenance, and support of infrastructure, software and network systems.  In addition, the successful candidate will serve as a Service Desk resource on special projects.

Position Responsibilities:

• Provides technical support in the implementation and maintenance of electronic communication and information systems.
• Provide support of Microsoft office programs and other software programs.
• Ability to analyze and interpret data and prepare reports.
• Inventory equipment for asset management
• Perform other duties as assigned

Required Skills and Experience

• Basic working knowledge of fundamental concepts, practices and procedures with information systems.
• Excellent oral and written communication skills.
• Ability to perform basic Project Management responsibilities.
• Ability to manage high volume work flow with minimal supervision.
• Ability to manage small projects and daily activities.
• Demonstrated problem solving and organizational skills.

Minimum Requirements:

• Availability beginning on or after May 20, 2013 for 10-12 weeks.
• Working toward a Bachelor’s degree in an Information Technology-related field.

FHI 360 has a competitive compensation package. Interested candidates may register online through FHI 360's Career Center at www.fhi360.org/careers or through the Employment section at www.fhi360.org. Please submit CV/resume and cover letter including salary requirements. Please specify source in your application.